Web Design Company

10 Essential Questions to Ask When Hiring a Web Design Company

When you’re searching for someone to help you create a website for your company, the process of finding a reliable web design agency/designer can get confusing. Designers may talk about design, technology or methodology. but all you need is a website that’s going to bring you new business.


1. How much experience do you have?

Once you decided to hire a web design company, the first question to ask them is their experience. The company should be able to list their qualifications and experience in website design. It’s not a bad thing if the designer has only been creating websites for a year or two, industry experience can be valuable. Look for designers or companies who have five or more years of experience.


2. Can we know your core services?

Web design agencies, these days can do all design and development work themselves and even have marketing strategies. You need to ask whether the agencies you are searching have all these services.  You also need to check how good are they with their services. Beware the organizations that do not list web assets design and/or development high on their list.


3. What references (completed projects) can they provide?

Looking at the previously created websites by the web design company will help you to evaluate the design expertise of the firm. Also check for the usability of their developed websites while looking their portfolio, like navigation, easiness, how modern their designs are, see if any works matches with your business.


4. How much time it will take to complete my project?

It is important to gain an estimate time it will take to complete the project.

Once the design has been approved (and providing all the text info and images), then the website delivery should be no more than 4-6 weeks for a non-eCommerce website. An eCommerce website would take more time depending upon the functionalities to be added.

You need to ask whether any deductions will be made if the project goes longer than planned.


5. What type of content management system do you use?

Generally there are two types of websites, Static and Dynamic. In static websites, the content of the website is changed/updated by the website design agency whereas in dynamic websites, the content can be changed by yourself. The dynamic websites are also called Content Management Systems (CMS). The CMS allows you to manage your website’s content without the need for coding. Ask whether the type of CMS used is a third-party system or a custom built one of their own.


6. Can you build the site responsive so it will work on mobile devices and tablets?

About 70-75% of all websites are now viewed on mobile and tablets. Responsive design allows your website to work in devices with different screen sizes to create a consistent and ideal user experience. Responsive Web Design(RWD) is industry recommended (and one of the key factors in Google Search Engine guidelines) best practice for building a website.


7. How often can I make changes to my website design?

A website design company should know that changes are necessary to keep a website fresh. The changes can be design, content or functions. If you have CMS website, you don’t need the help of the designer to change or add the content. You must be aware of the amount the company would charge for each changes based on the nature of update.


8. Do you provide domain name & web hosting in your packages?

Most website design agencies will sell you hosting and charge for domain(example: www.domain.com) with the design & development charges. You must inquire about the above charges and also annual renew charges. If you already have a domain or hosting space, you should inform the agency.


9. Who will be working on my project?

Many agencies don’t have in house development teams. They outsource works to individual freelance developers. This will cause problems when you want to make changes in website later as different developers tend to have different style of writing code.


10. How do you calculate the cost of websites?

Web design agencies calculate the cost of a website by different methods. Some charge you by a fixed price per page or per hour. Anyhow, The web design company should provide detailed pricing information in their proposals about each of their website design services, and break-out the pricing in an easy-to-understand format.

2 thoughts on “10 Essential Questions to Ask When Hiring a Web Design Company

  1. Great article and suggestion to those looking to hire the agency or company for the web design or development. Thanks for sharing the article and putting or sharing good points before hiring the agency for the web design services.

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